Delivery PolicyUpdated 3 months ago

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time.

Lightning-Fast Delivery Options:

• Royal Mail Tracked 48®: Orders under £30.00 are charged £2.99 for Royal Mail Tracked 48® shipping.
• Royal Mail Tracked 24®: Orders under £30.00 are charged £4.49 for Royal Mail Tracked 24® shipping.
• Free Royal Mail Tracked 24®: Orders over £29.99 qualify for FREE Royal Mail Tracked 24® shipping.
• Royal Mail Special Delivery Guaranteed Next Day®: For guaranteed next day delivery, choose Royal Mail Special Delivery for £7.99.

Order Processing Time (Handling Time):

We aim to dispatch all standard delivery orders within 24 business hours, if there is a delay, we will let you know. 

Orders placed before 3pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Please note that this only applies to working days. Any orders placed with next-day delivery on a Saturday or Sunday will be dispatched on the next working day.

Tracking:

We provide tracking for all orders, so you can follow your package's  journey to your doorstep, including photo confirmation of delivery. A link to our tracking page is available HERE. 

Incorrect Address / Returned Parcels

Your order will be dispatched to the exact address provided at checkout. Please ensure the address is accurate and current to avoid delays or issues. We cannot take responsibility for incorrect or incomplete addresses supplied by customers.

If you need to amend an address, please contact us immediately after placing your order. Once the postage label has been printed or the parcel is in transit, the address cannot be changed.

If your order is returned due to an incorrect address, you will be responsible for the cost of reshipping. Refunds for returned orders will only cover the item cost, as shipping fees are non-refundable.

We cannot provide refunds or replacements for orders delivered to incorrect addresses. Please double-check your details before confirming your order.

Contact Us:

• Email: [email protected]
• Phone: +44 (0)203 488 3070
• Support Hours: Monday to Friday: 9:00 AM – 6:00 PM
• Registered Address: 1192 Stratford Road, Birmingham, B28 8AB, United Kingdom