Can't find the answer to your questions? Fill out our enquiry form and we will be in contact as soon as possible!

Camden Body Jewellery

See useful guides and FAQs in this section!

CBJ Help Centre

Returns Policy

Delivery Policy

What If I Want To Cancel My Order?

Do You Offer Exchanges?

My Order Hasn't Arrived Yet, What Should I Do?

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. 60-Day Return WindowTo keep things safe and hygienic for everyone:. Items must be unused, unworn,

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. 60-Day Return Window To keep things safe and hygienic for everyone:<ul><li>Items must be unused, unworn, and in their original, unopened sterile packaging.</li><li>If the sterile seal is broken, we unfortunately cannot accept the return.</li><li>Once approved, refunds are issued to your original payment method.</li><li>The original shipping fee is deducted from the total order being refunded. </li></ul>Hygiene Seal Policy To maintain the highest hygiene standards, most of our items (piercing jewellery and earrings) are sold in sterilised and sealed pouches. For these items, we are unable to accept returns where the seal has been broken, unless the item is faulty. Multi-Buy Promotions &amp; Bundle Offers If items purchased as part of a tier-based promotion (e.g., &quot;Buy 2 Get 10% Off&quot; or &quot;Buy 3 Get 25% Off&quot;) are returned, causing the total quantity to fall below the offer threshold, the refund amount will be recalculated.In these instances, the items you choose to keep will be charged at their&#xA0;full, non-discounted price. The refund issued will be the difference between the total amount originally paid and the full price of the items kept. How to Return Your Item <ol><li>Contact Us: To initiate a return, please email our customer service team at <a target="_blank" href="https://www.google.com/url?sa=E&amp;q=mailto%3Aenquiries%40camdenbodyjewellery.co.uk" style=" text-decoration: none;">enquiries@camdenbodyjewellery.co.uk</a> with your order number and the reason for return.</li><li>Package the Item: Ensure the item is secure.</li><li>Ship the Item: Use&#xA0;Royal Mail 48 Tracked (or an equivalent tracked service). Return shipping costs are the responsibility of the customer. We recommend insuring valuable shipments, as it is the buyer&apos;s responsibility to ensure the return arrives undamaged. </li></ol>Return Address: CBJ Returns 23 Lilac Avenue Sutton Coldfield Birmingham B74 3TH United Kingdom Incorrect Orders &amp; Faulty Items In the rare event that you receive an incorrect order or a faulty item, please contact us immediately via <a target="_blank" href="https://www.google.com/url?sa=E&amp;q=mailto%3Aenquiries%40camdenbodyjewellery.co.uk" style=" text-decoration: none;">enquiries@camdenbodyjewellery.co.uk</a>. Camden Body Jewellery will take full responsibility and offer you a full replacement or refund via the original payment method.Please note: Forced damage or evidence of mishandling (e.g., snapped ring hinges, bent seam rings, or popped gem settings due to force) will not be eligible for a refund or replacement.Any return requests for incorrect or faulty items must be made within&#xA0;30 days of receipt of delivery. Allergies &amp; Reactions We strongly advise checking for potential metal sensitivities or allergies before making a purchase. Camden Body Jewellery cannot accept liability for any allergic reactions or irritations that may occur from wearing our products. For any assistance, we recommend consulting your piercer or a healthcare professional.Questions? This Returns Policy is in addition to any statutory rights under UK consumer law. If you have any further questions, please don&apos;t hesitate to contact our team at <a target="_blank" href="https://www.google.com/url?sa=E&amp;q=mailto%3Aenquiries%40camdenbodyjewellery.co.uk" style=" text-decoration: none;">enquiries@camdenbodyjewellery.co.uk</a>.

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time. Reliable Delivery Options:. Order Processing Time (Handling Time):. We aim to dispatch all standard delivery orders w

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time.Reliable Delivery Options:<ul data-sourcepos="9:1-10:79" style=" text-decoration: none;"><li data-sourcepos="10:1-10:79" style="font-size: 14px;">2nd Class (2-3 Working Days)</li><li data-sourcepos="10:1-10:79" id="isPasted" style="font-size: 14px;">1st Class (1-2 Working Days) Please be mindful, the Express Delivery (1-2 Working Day) is not a guaranteed Next Day Service).</li></ul>Order Processing Time (Handling Time):We aim to dispatch all standard delivery orders within 24 business hours, if there is a delay, we will let you know.&#xA0;Orders placed before 12pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Please note that this only applies to working days. Any orders placed with next-day delivery on a Saturday or Sunday will be dispatched on the next working day. <h4 data-sourcepos="19:1-19:39" id="isPasted" style=" text-decoration: none;">Incorrect Address / Returned Parcels</h4>Your order will be dispatched to the exact address provided at checkout. Please ensure the address is accurate and current to avoid delays or issues. We cannot take responsibility for incorrect or incomplete addresses supplied by customers.If you need to amend an address, please contact us immediately after placing your order. Once the postage label has been printed or the parcel is in transit, the address cannot be changed.If your order is returned due to an incorrect address, you will be responsible for the cost of reshipping. Refunds for returned orders will only cover the item cost, as shipping fees are non-refundable.We cannot provide refunds or replacements for orders delivered to incorrect addresses. Please double-check your details before confirming your order.Contact Us:<ul data-sourcepos="35:1-38:68" style=" text-decoration: none;"><li data-sourcepos="35:1-35:36">Email:&#xA0;<a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a></li><li data-sourcepos="37:1-37:56">Support Hours: Monday to Friday: 9:00 AM &#x2013; 6:00 PM</li></ul>

Orders can only be cancelled if your order has not been processed. Please email us: enquiries@camdenbodyjewellery.co.uk to request a cancellation as soon as possible. We are not able to guarantee the cancellation of any orders. You will receive confi

Orders can only be cancelled if your order has not been processed.&#xA0;Please email us: <a href="mailto:enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a> to request a cancellation as soon as possible. We are not able to guarantee the cancellation of any orders.&#xA0;You will receive confirmation of your cancellation if we are able to make it happen.&#xA0;If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return once your order arrives.&#xA0;

We don't offer direct exchanges — but you can still get the item you want quickly. Here’s how it works:. Simply return your original item for a full refund. Place a new order for the correct item at your convenience. This ensures the item you want is

We don&apos;t offer direct exchanges &#x2014; but you can still get the item you want quickly.Here&#x2019;s how it works:<ol data-start="553" data-end="672"><li data-start="553" data-end="610">Simply return your original item for a full refund</li><li data-start="611" data-end="672">Place a new order for the correct item at your convenience</li></ol>This ensures the item you want is in stock and reserved for you right away.Note: All returns must be in unopened sterile packaging to be eligible for a refund.

Sorry to hear your order has not arrived yet. You can reach out to our customer service team at enquiries@camdenbodyjewellery.co.uk if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not re

Sorry to hear your order has not arrived yet.&#xA0; You can reach out to our customer service team at enquiries@camdenbodyjewellery.co.uk&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

All articles

Articles

Returns Policy

Delivery Policy

What If I Want To Cancel My Order?

Do You Offer Exchanges?

My Order Hasn't Arrived Yet, What Should I Do?