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Camden Body Jewellery

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Returns Policy

Delivery Policy

What If I Want To Cancel My Order?

Do You Offer Exchanges?

My Order Hasn't Arrived Yet, What Should I Do?

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. To keep things safe and hygienic for everyone:. Items must be unused, unworn, and in their origina

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. <h4 data-sourcepos="7:1-7:24" id="60-day-return-window">60-Day Return Window</h4>To keep things safe and hygienic for everyone:<ul data-start="530" data-end="770"><li data-start="530" data-end="615">Items must be unused, unworn, and in their original, unopened sterile packaging</li><li data-start="616" data-end="698">If the sterile seal is broken, we unfortunately cannot accept the return</li><li data-start="699" data-end="770">Once approved, refunds are issued to your original payment method</li><li data-start="699" data-end="770">The original shipping fee is deducted from the total order being refunded</li></ul><hr data-start="772" data-end="775"><h4 data-start="777" data-end="811" id="how-to-return-your-item">How to Return Your Item</h4><ol data-start="813" data-end="1029"><li data-start="813" data-end="880">Use Royal Mail 48 Tracked (or an equivalent tracked service)</li><li data-start="881" data-end="1005">Email us your&#xA0;tracking number and order reference at: enquiries<a rel="noopener">@camdenbodyjewellery.co.uk</a></li><li data-start="1006" data-end="1029" style="font-family: Arial, Helvetica, sans-serif;">Send your return to: <code>CBJ Returns &#xA0; 23 Lilac Avenue &#xA0; Sutton Coldfield &#xA0; Birmingham &#xA0; B74 3TH &#xA0; United Kingdom </code></li></ol> <h4 data-sourcepos="11:1-11:23" style=" text-decoration: none;" id="hygiene-seal-policy">Hygiene Seal Policy</h4>To maintain the highest hygiene standards, most of our items (piercing jewellery and earrings) are sold in sterilised and sealed pouches. For these items, we are unable to accept returns where the seal has been broken, unless the item is faulty. <h4 data-sourcepos="15:1-15:25" style=" text-decoration: none;" id="shipping-costs">Shipping Costs</h4>Return shipping costs are the responsibility of the customer. We recommend that you always insure valuable return shipments, as it is the buyer&apos;s responsibility to ensure the return shipment arrives undamaged and on time.&#xA0; <h4 data-sourcepos="19:1-19:39" style=" text-decoration: none;" id="incorrect-orders--faulty-items">Incorrect Orders &amp; Faulty Items</h4>In the rare event that you receive an incorrect order or a faulty item, please contact us via the help centre or <a href="mailto:enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a>. Camden Body Jewellery will take full responsibility and offer you a full replacement or refund via the original payment method.&#xA0;Please note that forced damage or evidence of foul play (e.g.,&#xA0;to ring hinges,&#xA0;seam rings,&#xA0;or gem settings) will not be eligible for a refund or replacement.Any return requests for incorrect or faulty items must be made within 30 days of receipt of delivery. <h4 id="isPasted" style=" text-decoration: none;">Allergies &amp; Reactions</h4>We strongly advise checking for potential metal sensitivities or allergies before making a purchase.Camden Body Jewellery cannot accept liability for any allergic reactions or irritations that may occur from wearing our products. For any assistance, we recommend consulting your piercer or a healthcare professional.Your careful consideration when choosing your jewellery helps ensure a safe and enjoyable experience. <h4 data-sourcepos="25:1-25:30" style=" text-decoration: none;" id="discounts--promotions">Discounts &amp; Promotions</h4>If a discount code was used on your order and that code had specific conditions,&#xA0;the remaining part of your order should still meet those conditions for the discount to be valid on the returned items.&#xA0;If not,&#xA0;the applied discount will be deducted from the refund.<h4 data-sourcepos="29:1-29:24" id="how-to-make-a-return">How to Make a Return</h4><ol data-sourcepos="31:1-31:114" style=" text-decoration: none;"><li data-sourcepos="31:1-31:114">Contact Us: To initiate a return, please contact our customer service team at <a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a> with your order number and the reason for return.</li><li data-sourcepos="33:1-33:146">Return Label: Please ensure it is a tracked service so we are able to track the parcel if required.&#xA0;</li><li data-sourcepos="34:1-35:0">Refund Processing: Once we receive and inspect your return, we will process your refund (or replacement, if applicable) promptly.</li></ol> Important Note:&#xA0;This Returns Policy is in addition to any &#xA0;statutory rights under UK consumer law. Questions?If you have any questions about our Returns Policy, please don&apos;t hesitate to contact our customer service team at <a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a>.

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time. Lightning-Fast Delivery Options:. Order Processing Time (Handling Time):. We aim to dispatch all standard delivery or

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time.Lightning-Fast Delivery Options:<ul data-sourcepos="9:1-10:79" style=" text-decoration: none;"><li data-sourcepos="10:1-10:79" style="font-size: 14px;">Royal Mail Tracked 48&#xAE;: Orders under &#xA3;40.00 are charged &#xA3;3.95 for Royal Mail Tracked 48&#xAE; shipping.</li><li data-sourcepos="10:1-10:79" id="isPasted" style="font-size: 14px;">Royal Mail Tracked 24&#xAE;: Orders are charged &#xA3;5.95 for Royal Mail Tracked 24&#xAE; shipping.</li><li data-sourcepos="10:1-10:79" style="font-size: 14px;" id="isPasted">Royal Mail Tracked 24&#xAE;: Orders over &#xA3;39.99 are charged &#xA3;2.95 for Royal Mail Tracked 24&#xAE; shipping.</li><li data-sourcepos="10:1-10:79" style="font-size: 14px;">Free Royal Mail Tracked 48&#xAE;: Orders over &#xA3;39.99 qualify for FREE Royal Mail Tracked 48&#xAE; shipping. Please be mindful, the Express Delivery Royal Mail 24 (1-2 Working Day) is not a guaranteed Next Day Service).</li></ul>Order Processing Time (Handling Time):We aim to dispatch all standard delivery orders within 24 business hours, if there is a delay, we will let you know.&#xA0;Orders placed before 2pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Please note that this only applies to working days. Any orders placed with next-day delivery on a Saturday or Sunday will be dispatched on the next working day.Tracking:We provide tracking for all orders, so you can follow your package&apos;s &#xA0;journey to your doorstep, including photo confirmation of delivery.&#xA0;<h4 data-sourcepos="19:1-19:39" id="isPasted" style=" text-decoration: none;">Incorrect Address / Returned Parcels</h4>Your order will be dispatched to the exact address provided at checkout. Please ensure the address is accurate and current to avoid delays or issues. We cannot take responsibility for incorrect or incomplete addresses supplied by customers.If you need to amend an address, please contact us immediately after placing your order. Once the postage label has been printed or the parcel is in transit, the address cannot be changed.If your order is returned due to an incorrect address, you will be responsible for the cost of reshipping. Refunds for returned orders will only cover the item cost, as shipping fees are non-refundable.We cannot provide refunds or replacements for orders delivered to incorrect addresses. Please double-check your details before confirming your order.Contact Us:<ul data-sourcepos="35:1-38:68" style=" text-decoration: none;"><li data-sourcepos="35:1-35:36">Email:&#xA0;<a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a></li><li data-sourcepos="37:1-37:56">Support Hours: Monday to Friday: 9:00 AM &#x2013; 6:00 PM</li></ul>

Orders can only be cancelled if your order has not been processed. Please email us: enquiries@camdenbodyjewellery.co.uk to request a cancellation as soon as possible. We are not able to guarantee the cancellation of any orders. You will receive confi

Orders can only be cancelled if your order has not been processed.&#xA0;Please email us: <a href="mailto:enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a> to request a cancellation as soon as possible. We are not able to guarantee the cancellation of any orders.&#xA0;You will receive confirmation of your cancellation if we are able to make it happen.&#xA0;If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives. Here is the link to our Returns Portal <a href="https://camdenbodyjewellery.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">HERE</a>.&#xA0;

We don't offer direct exchanges — but you can still get the item you want quickly. Here’s how it works:. Simply return your original item for a full refund. Place a new order for the correct item at your convenience. This ensures the item you want is

We don&apos;t offer direct exchanges &#x2014; but you can still get the item you want quickly.Here&#x2019;s how it works:<ol data-start="553" data-end="672"><li data-start="553" data-end="610">Simply return your original item for a full refund</li><li data-start="611" data-end="672">Place a new order for the correct item at your convenience</li></ol>This ensures the item you want is in stock and reserved for you right away.Note: All returns must be in unopened sterile packaging to be eligible for a refund.

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, you may click here to track your parcel so that you can follow your parcel’s journey. You ca

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, you may click&#xA0;<a href="https://camdenbodyjewellery.co.uk/apps/trackingmore" rel="noopener noreferrer" target="_blank">here</a> to track your parcel&#xA0;so that you can follow your parcel&#x2019;s journey. You can reach out to our customer service team at enquiries@camdenbodyjewellery.co.uk&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

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Returns Policy

Delivery Policy

What If I Want To Cancel My Order?

Do You Offer Exchanges?

My Order Hasn't Arrived Yet, What Should I Do?