Can't find the answer to your questions? Fill out our enquiry form and we will be in contact as soon as possible!

Camden Body Jewellery

See useful guides and FAQs in this section!

CBJ Help Centre

Returns Policy

Delivery Policy

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. You have 60 days from the date of delivery to return any unwanted items for a refund. To maintain

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process. <h4 data-sourcepos="7:1-7:24" id="60-day-return-window">60-Day Return Window</h4>You have 60 days from the date of delivery to return any unwanted items for a refund.<h4 data-sourcepos="11:1-11:23" style=" text-decoration: none;" id="hygiene-seal-policy">Hygiene Seal Policy</h4>To maintain the highest hygiene standards, most of our items (piercing jewellery and earrings) are sold in sterilised and sealed pouches. For these items, we are unable to accept returns where the seal has been broken, unless the item is faulty.<h4 data-sourcepos="15:1-15:25" style=" text-decoration: none;" id="return-shipping-costs">Return Shipping Costs</h4>Return shipping costs are the responsibility of the customer, unless the item is faulty. We recommend that you always insure valuable return shipments, as it is the buyer&apos;s responsibility to ensure the return shipment arrives undamaged and on time.<h4 data-sourcepos="19:1-19:39" style=" text-decoration: none;" id="incorrect-orders--faulty-items">Incorrect Orders &amp; Faulty Items</h4>In the rare event that you receive an incorrect order or a faulty item,&#xA0;Camden Body Jewellery will take full responsibility and offer you a full replacement or refund via the original payment method.&#xA0;Please note that forced damage or evidence of foul play (e.g.,&#xA0;to ring hinges,&#xA0;seam rings,&#xA0;or gem settings) will not be eligible for a refund or replacement.Any return requests for incorrect or faulty items must be made within 30 days of receipt of delivery.<h4 data-sourcepos="25:1-25:30" style=" text-decoration: none;" id="discounts--promotions">Discounts &amp; Promotions</h4>If a discount code was used on your order and that code had specific conditions,&#xA0;the remaining part of your order should still meet those conditions for the discount to be valid on the returned items.&#xA0;If not,&#xA0;the applied discount will be deducted from the refund.<h4 data-sourcepos="29:1-29:24" id="how-to-make-a-return">How to Make a Return</h4><ol data-sourcepos="31:1-31:114" style=" text-decoration: none;"><li data-sourcepos="31:1-31:114">Contact Us: To initiate a return, please contact our customer service team at <a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a> with your order number and the reason for return.</li><li data-sourcepos="33:1-33:146">Return Label: We will provide you with a return shipping label (if the item is faulty) or instructions on how to ship the item back to us.</li><li data-sourcepos="34:1-35:0">Refund Processing: Once we receive and inspect your return, we will process your refund (or replacement, if applicable) promptly.</li></ol>Important Note:&#xA0;This Returns Policy is in addition to any &#xA0;statutory rights under UK consumer law. Questions?If you have any questions about our Returns Policy, please don&apos;t hesitate to contact our customer service team at <a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a>.

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time. Lightning-Fast Delivery Options:. Order Processing Time (Handling Time):. Please allow 0-1 business days (Monday to F

United Kingdom Shipping Only: We currently ship within the United Kingdom only and do not offer international shipping at this time.Lightning-Fast Delivery Options:<ul data-sourcepos="9:1-10:79" style=" text-decoration: none;"><li data-sourcepos="9:1-9:190" style="font-size: 14px;">Royal Mail Tracked 24&#xAE;:&#xA0;For orders under &#xA3;20, enjoy our speedy Royal Mail Tracked 24&#xAE; service for just &#xA3;2.99.This service typically delivers in 1 business day but is not guaranteed.</li><li data-sourcepos="10:1-10:79" style="font-size: 14px;">FREE Royal Mail Tracked 24&#xAE;: Orders &#xA3;20 and over qualify for FREE Royal Mail Tracked 24&#xAE; shipping &#x2013; a fast and reliable option.</li><li data-sourcepos="11:1-12:0" style="font-size: 14px;">Royal Mail Special Delivery Guaranteed Next Day&#xAE;: Need it guaranteed by the next business day? Choose Royal Mail Special Delivery for &#xA3;7.99.</li></ul>Order Processing Time (Handling Time):Please allow 0-1 business days (Monday to Friday) for us to carefully process your order.&#xA0;Tracking:We provide tracking for all orders, so you can follow your package&apos;s &#xA0;journey to your doorstep, including photo confirmation of delivery. A link to our tracking page is available <a href="https://camdenbodyjewellery.co.uk/apps/trackingmore" rel="noopener noreferrer" target="_blank">HERE</a>.&#xA0;Contact Us:<ul data-sourcepos="35:1-38:68" style=" text-decoration: none;"><li data-sourcepos="35:1-35:36">Email:&#xA0;<a href="mailto: enquiries@camdenbodyjewellery.co.uk">enquiries@camdenbodyjewellery.co.uk</a></li><li data-sourcepos="36:1-36:32">Phone: +44 (0)203 488 3070</li><li data-sourcepos="37:1-37:56">Support Hours: Monday to Friday: 9:00 AM &#x2013; 6:00 PM</li><li data-sourcepos="38:1-38:68">Address: 746 Old Lode Lane, Solihull, B92 8NH, United Kingdom</li></ul>

All articles

Articles

Returns Policy

Delivery Policy