Returns PolicyUpdated 10 days ago

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process.

60-Day Return Window

You have 60 days from the date of delivery to return any unwanted items for a refund.

Hygiene Seal Policy

To maintain the highest hygiene standards, most of our items (piercing jewellery and earrings) are sold in sterilised and sealed pouches. For these items, we are unable to accept returns where the seal has been broken, unless the item is faulty.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty. We recommend that you always insure valuable return shipments, as it is the buyer's responsibility to ensure the return shipment arrives undamaged and on time.

Incorrect Orders & Faulty Items

In the rare event that you receive an incorrect order or a faulty item, Camden Body Jewellery will take full responsibility and offer you a full replacement or refund via the original payment method. Please note that forced damage or evidence of foul play (e.g., to ring hinges, seam rings, or gem settings) will not be eligible for a refund or replacement.

Any return requests for incorrect or faulty items must be made within 30 days of receipt of delivery.

Discounts & Promotions

If a discount code was used on your order and that code had specific conditions, the remaining part of your order should still meet those conditions for the discount to be valid on the returned items. If not, the applied discount will be deducted from the refund.

How to Make a Return

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for return.
2. Return Label: We will provide you with a return shipping label (if the item is faulty) or instructions on how to ship the item back to us.
3. Refund Processing: Once we receive and inspect your return, we will process your refund (or replacement, if applicable) promptly.

Important Note: This Returns Policy is in addition to any  statutory rights under UK consumer law.

Questions?

If you have any questions about our Returns Policy, please don't hesitate to contact our customer service team at [email protected].