Returns PolicyUpdated 10 hours ago

We want you to be completely satisfied with your Camden Body Jewellery purchase. If for any reason you are not, we offer a hassle-free returns process.

60-Day Return Window

To keep things safe and hygienic for everyone:

• Items must be unused, unworn, and in their original, unopened sterile packaging

• If the sterile seal is broken, we unfortunately cannot accept the return

• Once approved, refunds are issued to your original payment method

How to Return Your Item

1. Use Royal Mail 48 Tracked (or an equivalent tracked service)

2. Email us your tracking number and order reference at:
   enquiries@camdenbodyjewellery.co.uk

3. Send your return to:
   CBJ Returns  
23 Lilac Avenue  
Sutton Coldfield  
Birmingham  
B74 3TH  
United Kingdom


Hygiene Seal Policy

To maintain the highest hygiene standards, most of our items (piercing jewellery and earrings) are sold in sterilised and sealed pouches. For these items, we are unable to accept returns where the seal has been broken, unless the item is faulty.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend that you always insure valuable return shipments, as it is the buyer's responsibility to ensure the return shipment arrives undamaged and on time.

Incorrect Orders & Faulty Items

In the rare event that you receive an incorrect order or a faulty item, please contact us via the help centre or [email protected]. Camden Body Jewellery will take full responsibility and offer you a full replacement or refund via the original payment method. Please note that forced damage or evidence of foul play (e.g., to ring hinges, seam rings, or gem settings) will not be eligible for a refund or replacement.

Any return requests for incorrect or faulty items must be made within 30 days of receipt of delivery.

Allergies & Reactions

We strongly advise checking for potential metal sensitivities or allergies before making a purchase.

Camden Body Jewellery cannot accept liability for any allergic reactions or irritations that may occur from wearing our products. For any assistance, we recommend consulting your piercer or a healthcare professional.

Your careful consideration when choosing your jewellery helps ensure a safe and enjoyable experience.

Discounts & Promotions

If a discount code was used on your order and that code had specific conditions, the remaining part of your order should still meet those conditions for the discount to be valid on the returned items. If not, the applied discount will be deducted from the refund.

How to Make a Return

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for return.
2. Return Label: We will provide you with a return shipping label (if the item is faulty) or instructions on how to ship the item back to us.
3. Refund Processing: Once we receive and inspect your return, we will process your refund (or replacement, if applicable) promptly.

Important Note: This Returns Policy is in addition to any  statutory rights under UK consumer law.

Questions?

If you have any questions about our Returns Policy, please don't hesitate to contact our customer service team at [email protected].